Return & Refund Policy

Last Updated: November 1, 2026

At WEEN, we want you to feel confident and comfortable with every purchase. If something isn't right, we're here to help.

Returns

You may request a return within 14 days of receiving your order, subject to applicable consumer protection laws.

To qualify for a standard return:

• Items must be unused, unworn, and in their original condition.

• Original tags and packaging should be included.

• Proof of purchase or an order number is required.

Items may be inspected before a refund is approved.

Exchanges

Need a different size or color? Contact us within 14 days of delivery to request an exchange.

Exchanges are subject to product availability. If your preferred item is unavailable, we can assist you with a return or another suitable option.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos.

Your rights under Egyptian consumer protection laws remain applicable, including the statutory period for returning or replacing defective products.

Refunds

Once your return is received and inspected, we will notify you of its status.

Approved refunds will be issued using an agreed available refund method, subject to applicable law.

Refund processing times may vary depending on the payment provider.

Return Shipping Fees

For standard change-of-mind returns, return shipping fees may apply where permitted by law.

If the return is due to a defective, damaged, or incorrect item, WEEN will cover the applicable return shipping costs.

How to Request a Return or Exchange

Contact our customer support team through email: ween.egy@gmail.com

Please include your order number, the item you wish to return or exchange, and the reason for your request.

Our team will guide you through the next steps.

Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out on: ween.egy@gmail.com

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